daya@cutlinehq.com
That address reaches the maintainer directly. Expect a reply within a couple of days; expect longer if you write at a weekend.
Reporting something broken
Bug reports are genuinely useful, and specific ones get fixed much faster. If you can, include:
- The channel URL or the text you pasted in
- Which step failed: research, ideas, script, or posts
- What you expected and what happened instead
- Roughly when it happened, so it can be found in the logs
If a generation failed and credits were taken, say so. Credits deducted for a run that did not produce anything get returned.
Billing and account questions
Anything involving your account, credit balance, or a charge you do not recognise goes to the same address. Write from the email address on the account where you can, because it makes confirming ownership quick.
Your data
Requests to export or delete your data go to the same place, and are covered in the privacy policy. Deletion requests are honoured; they are not a negotiation.
What this address is not
It is not a channel review service, and it cannot tell you why one of your videos underperformed. Cutline analyses public channel data. If you want that done for your own channel, the tool does it better than an email exchange would.